The item was added to your waitlist!
We really hope you love the items you ordered, but just in case you aren’t happy with something here is everything you need to know about returning!
Please enclose original receipt and tags on items when sending your return so we can locate your order more efficiently. Please include any notes (written or via email) as to why it is being returned.
Please note: Orders CANNOT be changed, modified, or cancelled after checkout!
Damages must be reported within 3 days of receiving merchandise or cannot be returned.
Returns must be received within 10 days from the delivery date in order to receive a full refund back to the original form of payment.
Returns that are received 11 – 21 days from the delivery date will receive online credit only.
No returns/ exchanges will be accepted after 21 days. If we decide to allow a return outside of our general return policy a $6 restocking fee will be applied to each item. Please note that any return refused by us will be returned to you at your expense. Thank you for understanding.
Items must be unworn, with tags attached and unwashed. We reserve the right to refuse or give partial refunds based on the condition of the item.
Items that appear to be worn, have stains, pet hairs or have an odor (cigarette smoke, deodorant, etc.) will not be accepted.
Please do not alter shoeboxes as we have the right to deny or deduct from your return, the box must be in a resalable condition. Shoeboxes must be encased in another box for shipping to protect the items.
All returns are processed within 2-3 business days. Refunds often take anywhere from 5-7 business days to show up on your account (based on the bank).
Returns from an online purchase will be accepted in our brick and mortar location, however, you will only receive in-store credit only. The in-store credit will only be valid in for our brick and mortar locations, not online.
The customer is responsible for all return shipping costs. We do recommend using a shipping method that provides a tracking number for your reference.
If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided is undeliverable, we will send you an email. Once you receive the email you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. If you have not called after 14 days the items will then be donated to charity.
We are not responsible for damages to clothing caused by improper care of handling, or incorrect sizing. If you find a defect in the fabric or flaw please take a photo and Mesasage us for the return.
Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
Return Address: 1301 Herr Lane #170 Louisville KY 40222